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FAQ

Transportaion

What qualifies as Special Care?

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At GoDog, a "Special Care" dog is any pup that requires a little extra attention beyond our standard services. This includes XL breeds that need more room, senior dogs, or those with physical or mental challenges. It's important to let us know if your dog falls into this category so our team can make the necessary arrangements to ensure their comfort and well-being during transit. We're committed to giving every dog the care they deserve!

How are the dogs transported?

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All dogs are transported in appropriately sized kennels that meet ASPCA specifications. Our fully electric van is equipped with advanced air ventilation to keep your pup cool, and our professional-grade kennel units ensure a safe and comfortable journey for every dog on board.

When will my dog arrive at thier destination?

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- GoDog has a dedicated routing team that ensures your pet arrives at their destination within a maximum of 1.5 hours. To help us guarantee timely arrivals, please schedule all time-sensitive appointments within this window and ensure the address of your pups destination is clearly stated in your booking notes. Drop-off and pick-up times are confirmed the day before service, so you can rest assured that your pet's journey will be smooth and on schedule!

Do I book round-trip or one-way?

 

- Round trip bookings are available only for clients who need their pets returned home the SAME DAY. For all other transportation needs, please book one-way trips. Round trip services are limited to morning pick-ups and late afternoon or evening drop-offs. Drop-off and pick-up times are confirmed the day before service to ensure everything runs smoothly.

At-Home Care

How does time-based care work?

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- You can schedule more or less time for your pup’s check-in based on their specific needs. Our GoDog team follows all instructions provided by pet parents, with a focus on essential care like feeding and potty breaks. If, for any reason, requested services cannot be completed, a GoDog team member will promptly contact you. We specialize in providing unique care, offering everything from medication administration to simple playtime in the yard.

What things are and are not allowed for GoDog employees?

 

-GoDog Employees Will Not:
- Clean dishes.
- Clean furniture or items unrelated to the dog in their care.
- Allow non-team members into the household.
- Answer the phone or door.
- Enter any room without an animal present.
- Handle or touch any non-dog-related customer belongings (including mail and other personal items).
- Engage in theft.
- Use customer bathroom facilities.
- Perform any tasks not explicitly approved in the customer’s instructions.

How does GoDog stay in contact?

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- GoDog will not only contact you the day before your service, but we will also keep you updated when we're en route and once services have been completed. All of our At-Home care dogs and GoDog Walk clients will receive a report card, complete with a photo and a progress report, so you can stay informed about your pup’s care.

GoDog Walks

Where do you take the dogs?

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- Our GoDog walks showcase local dog-friendly attractions. In addition to visiting Atlanta's popular dog parks, we take the dogs to explore the BeltLine, Piedmont Park, and enjoy hikes through nearby nature reserves.

Why can't I book a walk on a specific day?

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- The GoDog Walk schedule alternates based on the day and temperature and is planned a month in advance. If the walk you want is unavailable for your desired day, simply click "next available" or choose an alternate GoDog Walk service. Our schedule is as follows: Monday - Hikes, Wednesday - Socialization Outings, Friday - City Walks. If you have any questions or concerns, feel free to reach out to us!

How do you help socialize and desensitize?

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- During our GoDog walks we priotize desensitization and socialization. Our goal is to monitor and facilitate the progress of dogs, helping them feel calmer in high-activity environments. Your dog's reactivity level will be assessed initially through your pets profile and its first guided outing. After every outing your dog will be re-evaluated and "paw"gress updates are communicated to the owner through report cards after completetion of the service.
 

Level 1: Dogs in this category are very shy or reactive, sometimes showing minor signs of aggression. We build trust through gradual interactions and positive reinforcement such as treats and affection. Contact is initiated only when welcomed by the dog. During outings, dogs are kept on a short lead. Treats are given while walking, and breaks are taken to help the dog relax when overwhelmed. We refocus the dog and reward them for calm behavior. Dogs at this lvl will be closelt monteored while at the dog park and, if nessesary, put on lead and isolated from any stressful environements or sitations by one of our dedicated team memebers.
 

Level 2: Dogs at this level are beginning to acclimate to high-activity areas but may still be cautious or distracted by loud noises, people, or other dogs. They are given a bit more freedom on the lead. The lead is shortened when the dog becomes reactive, distracted, or anxious. Rewards are given when the dog is near high-activity areas or exposed to loud noises. Dogs are given time to settle after distress and are encouraged to interact with stimuli of interest while being rewarded to reinforce positive associations.
 

Level 3: Dogs at this level show minor reactions to loud noises and high-activity areas. They are allowed a longer lead and are refocused using rewards or recall commands. All interactions with high-activity areas are positively reinforced. All reactive dogs must remain on a lead until they reach Level 3 at any dog park during times of high activity/reactivity, ensuring their safety and ongoing training progress during socialization outings. Dogs at Level 3 or above may participate in off-leash activities in socialization classes or parks.

Why was my request not accepted?

 

- At GoDog, we prioritize your pet's safety and comfort above all else. If, for any reason, we believe that services cannot be properly rendered, your service request may be declined. Common reasons for declines include:

- Reaching maximum capacity
- Health concerns (e.g., brachycephalic breeds, toy breeds, or senior dogs)
- Time slot already booked

If your request is declined, you will receive an email from our team explaining the reason. If you believe there has been a mistake or would like to discuss alternative arrangements, please don't hesitate to contact our customer service specialist. We’re always happy to work with you.

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